Responsible Gaming

Our Commitment to You

jilifun is dedicated to providing a safe and responsible gaming environment for all Filipino players. While online gaming can be an exciting form of entertainment, we recognize that for some individuals, it can lead to problematic behavior. That's why we've implemented comprehensive responsible gaming measures, tools, and resources to help you maintain control over your gaming activity.

Our responsible gaming program is aligned with international best practices and the guidelines set forth by the Philippine Amusement and Gaming Corporation (PAGCOR). We encourage all players to set personal limits, recognize warning signs of problem gambling, and seek help when needed. Remember, gaming should always be about fun and entertainment, never a way to make money or escape from problems.

Whether you're a casual player enjoying slots on the weekend or a regular at our live casino tables, jilifun provides the tools and support you need to play responsibly. From deposit limits to self-exclusion options, we empower you to take control of your gaming experience and ensure it remains a positive part of your life.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognize the warning signs early so you can take action before the situation worsens. If you or someone you know exhibits any of the following behaviors, it may be time to seek help:

If you recognize any of these warning signs in yourself or someone you care about, don't wait. Reach out for help today. Problem gambling is treatable, and support is available.

All responsible gaming tools can be accessed through your jilifun account settings. If you need assistance setting up any of these features, our customer support team is available 24/7 to help you.

Self-Exclusion: Taking a Break

Self-exclusion is a powerful tool for players who feel they need to step away from gaming for an extended period. When you self-exclude from jilifun, your account will be closed for a minimum of 6 months, during which time you will not be able to log in, deposit funds, or access any games on the platform.

How Self-Exclusion Works

• Immediate Effect: Once you request self-exclusion, your account is closed immediately and you will be logged out of the platform.
• Minimum Period: The minimum self-exclusion period is 6 months. You can also choose to exclude yourself permanently.
• No Reversals: Self-exclusion cannot be reversed or canceled during the exclusion period. This is to protect you from impulsive decisions.
• Marketing Opt-Out: You will be removed from all jilifun marketing communications, including emails, SMS, and promotional offers.
• Withdrawal Processing: Any remaining balance in your account will be processed and returned to you via your registered payment method.
• Reactivation Process: After the exclusion period ends, you may contact customer support to reactivate your account. We may require additional verification before allowing you to resume gaming.

To request self-exclusion, log in to your jilifun account, navigate to Account Settings > Responsible Gaming, and select the Self-Exclusion option. Follow the prompts to confirm your decision. If you have any questions or need support during this process, please contact our customer support team.

Getting Help and Support

If you're struggling with problem gambling, you're not alone. Help is available, and reaching out is the first step toward recovery. jilifun partners with leading organizations in the Philippines and internationally to provide support and resources for players who need assistance.

Tips for Staying in Control

Responsible gaming is about making informed choices and maintaining balance. Here are some practical tips to help you enjoy jilifun safely:

1. Set a Budget: Decide how much money you can afford to lose before you start playing, and stick to that amount. Never gamble with money you need for bills, rent, or other essentials.
2. Set Time Limits: Decide in advance how long you'll play and set an alarm to remind yourself when it's time to stop. Don't let gaming interfere with work, family, or sleep.
3. Never Chase Losses: If you lose money, accept it and walk away. Trying to win back losses almost always leads to bigger losses.
4. Take Regular Breaks: Step away from the screen every 30-60 minutes. Use this time to stretch, hydrate, and clear your mind.
5. Don't Gamble Under the Influence: Avoid gaming when you're drinking alcohol or using substances that impair your judgment.
6. Keep Gaming Fun: If gaming stops being enjoyable and starts feeling like a chore or a way to escape problems, it's time to take a break.
7. Balance Your Life: Make sure gaming is just one of many activities in your life. Maintain relationships, hobbies, and responsibilities outside of gaming.
8. Use the Tools: Take advantage of jilifun's responsible gaming tools. Set deposit limits, loss limits, and session reminders to help you stay in control.
9. Talk About It: If you're concerned about your gaming habits, talk to someone you trust—a friend, family member, or professional counselor.
10. Know When to Stop: If you find yourself unable to control your gaming despite wanting to, it's time to seek professional help.

Protecting Minors

jilifun takes the protection of minors very seriously. It is illegal for anyone under the age of 21 to gamble in the Philippines, and we have strict measures in place to prevent underage access to our platform:

• Age Verification: All players must verify their age during registration by providing a valid government-issued ID. We cross-check this information against official databases.
• Document Review: Our compliance team manually reviews identity documents to ensure authenticity and prevent the use of fake or borrowed IDs.
• Ongoing Monitoring: We continuously monitor account activity for signs of underage use and may request additional verification at any time.
• Parental Controls: We encourage parents and guardians to use device-level parental controls and internet filtering software to prevent minors from accessing online gaming sites.
• Account Closure: Any account found to belong to a person under 21 will be immediately closed, and any winnings will be forfeited.

If you suspect that a minor has accessed jilifun or any other online gaming platform, please report it to our customer support team immediately. We will investigate and take appropriate action.